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aec cceo, e oopeeo c ey- ec-pep, peopaa pooce coa aaa (pae), ec-poecco ec oe opeac ee aa pa pooca cpyeo acpo pooceo yye aeca ex yco (aeco eeoc pep yxo op oe); ecey cy aya opaa CO paaec, aoecy c opy- pya (HOT). epe peoc oy oae cpeo, c c ee cpeo axo- oe oc a poccco aacee oc ae. oe SADT, eooo ABC, epo{x} {y} Oem ynpaeu {f} {y} {ynp} {y} {u} eem opupoau eem ynpaux oecmu opamo cu Cucmea ynpaeu Pcyo 2. paecoe pecaee oe ypae coaoooec pooce ccea [3]:

{x} oeco xox apaepo;

{y} oeco xox apaepo;

{y} opa o aecx apaepax;

{yp} popae ae apaepo;

{y} opa o ee ooe;

{u} cooyoc ypax oec;

{f} cooyoc oex.

$.......

ecx caapo ISO 9000 c c opoc- ee coca. oocc pee ex po. pa, opoaoe cae poecca (ee oa ec-poecco coep- coo oepa oec oy), epaecoae pa opaa, cce ypa- oe cae poecca (coe, oop eee ee eca. poaa ac acx ooo, pa e pepa apao e caocoee pee), coeee paccape paa opaa ee eca. apaeae ac paee oceoaex Pep ae ce ee aa- pao, yeee poepo ypax o x pa oa o eoopx x ec, a coacoa, peoaaoy ox cocoo oe pao. e ceaoo epaoao-eepaoo papaoax poecco oy o- aoo oxoa.

e paa, cooecye yxy pee. To- B peyae pepa pocxo eo a oo oc aeoo oe pexo o yoax opaee aopooeoc eoc yo- o ecap pao pya, a poa pep. caa eeoc caoc ooaoo, pePep e capoa ea- y o epcoaa a cocooc po o e ocopo aa- a caocoee pee. Copaaec . o peoee a ce eo c eo- paoa, oea po eeepa, epeee peyao. Te e eee, y o- ec ee xapaep (o opopye peepca pep poco e opa. co) , a cece, yeaec co eeox pep o ecea ae- epo, a cpyypa pep caoc oee a opa c ycape poecca, oope oco. Teep pae e opaa opaa x poocey e- paccapac e a ecepe eoopoo eoc. Ha ceo e, o a epa- xaa, a a y ce, ocoae e cceypx coo, ocaooe oeco pe- paae eeyae aoep yceo epecpo co poecc, o c c py ya ce.

ooe paoa ecoo pecx pepe poecce coepecoa pa pyx. ec-poecco opye co ccey oee a oo pe o- yopoa, apoy oy, cepy ye eoc pep o o- pae . . Cooeceo eo cpyypa a ec-poecco. peep ee, a a eee paox Hoe poecc, oae peyae poeyp opo a o ocyecpepa ycoepecoae (p o- ece a oaa e, a e oa ec-poecco), oo e o- paee.

Ou eeem (apoooua) oauo pamuecu Cmpameuecu eeem eeem eeem pouocme Mapemuo uaco eeem eeem eeem (upoooua) Texoouecu eeem Pcyo 3. acca o ypoe eeea.

2 $! O oo aaa copeeo a- e ooo apae ooo cceoo poeoc aaec o, o poepoa ec-y (HC) a aeo cee eo oee oce- epa oxoo ec-pepa, ox opaox exoox (T) aa opaox exoo coocxooopee oe oooc pe ecx eoo, oox yec o, o pooee coe peoa pooe c- ocex poeccax o paoa oypoa oype. B epy oepe o pee .

oocc oooc opeee oo- B aece cpa e peea cxeac epcoa oepo, oe- a aoc cocax ace HC ec ycya oao oepo ce. y.

pee py aa, cocox po- Cxea a pcye 4 opaoaa epeceee ecce coepecoa cce ypae pex coo HC ec-y:

pepe, oo ecoeoe cooe- A oe T, e cae po c opaace y ypae cooeoc oo-pooce poe;

ocex o e ypae. oco B ec-pep a cya eoo eepecex aapyex cceoa peocpy ypae pepe, pe pepac ao oe. eoo o y paaoc, oope aoe epope, aa opaa y oyc opeo cyae;

pecae coo yaoe ee a xo- C coocxoo, cxoo pya, pycy oe, ooy coo CO o- e eo yea eoeecoo aopa.

e cyecoa co oaa (eecoopa- Oac AB epeceee A B ac eoa) ccea ypae. Heooo ccey, ocpoe C copeex pep, coppoay ypae o oeo, oope ee e oy cac aoe, a yao copoa ypae py. oc- a x e ye oooc, e opapoee cce ypae e oe- e eoea.

o cea ec oo aae. Oac BC epeceee B C ae eoTe e eee, cyecy oe oxo, pepa c yeo cex eoxox oe oco pee aa ocpoe e- peoea coocxooo opocyao cce ypae CO. aa cc- o, o e eoo ox T.

ea pecae coo cooyoc eeo Oac AC epeceee A C ae eo(opaee), aoecyx ey co- ocpoe opaaoo-poocex o cooec c e ce cce. o poe, ooaecx epeco . ., yepee, a pa p aopo cceo- yax peoa cxoo pooa, cpaeo ooe x cea- , o e eo opaa poocex poax cce, ypax oea cce copeex pep.

pao ppo: ooec, exec, ooec, coa p.

ooy pe copee e o oppoa ocpypoa, a e o ocpoe cce ypae CO. Ceoaeo, aaa oa AB ec-poecco oe ocaoe pecaB A e coo op apaepo eeo (opaee) cce ypae opeeee yABC oax ce ey (ea ec-y).

AC BC B pax cceoax pec pae pep oe aeca cce ( ocoo ooece: peaeoc, pooeoc, ceecooc, oypeococooc . .). C o ooo cea p aecex ooe.

Pcyo 4. Ccea pex cocax ooo cceoo B peyae ce cy pooex poepoa ec-y.

ee cao oo oop o oo$".......

Ocoeoc o cxe (pcyo 4) pe- o eca pyoea coa paoa, oeo aey pee HC ec-y- opa oe oea yceo oo c coco o, o a pex co- oo cceoo oxoa cceoa o pope y pecy accy coc, oo- eoc oppoa cce ypaepa a peeo peyeo oe. Ce- . Ooea cxea, opaaa cce e epecee aopooe x oxo ypae aapacop poocoo o oo pa yeac o cpae- co (.A. Apaoo, Aae A, C), a c 70- ae 80- oa pooo coe- ece pepa peea a pcye 5.

. B peyae oo peao cyecyee p cceo oxoe pyooe oepeceee cex pex coo oac ABC, paccapa opaa a cooyoc oopa pecae coo oac ooo cc- aoacx eeo, ax a , peeoo poepoa ec-y. cypc, cpyyp, aa exoo, oope o CO a oe ypae a opepoa a ocee pax ee ycccea o opeee ee coy cpyy- ox eec ee cpe.

py eca coe epeeaec ype- Ta opao, oe p epee ee c, opeee eo e- xoa aapep a exoo oa oc. oo o pa oecee ec-poecco o ocoac a ceyeo oe eoc CO a oea x ooex:

ypae a cce, eoxoo o 1. Bce poee oe ypae, peape aece aa cpyy- a aapep, oo oxapaepopa, ocoe ypee ee a o ooc coaoo, ooecoo ec-y peca eo ao e, pooceoo aopo a CO coao oo o aeaec oca poecc o-ooece poocee oe.

pa yopoa, a ae ycao Tao oxo ocoa a ceyx peocaeaece acoc, paae c ax:

ey oe peyaa yopoa- ce p cocae coepa epap, ee opaa opae, a- epep;

paa pecypco py aopa, opee- o ypae CO ec pa eoc. aec cceo, e oopeeo c eyMa ep a e Tpyoe P e c y p c a coe opa o e A ao a A a pa c op e TM M ycy e a Tex eca ap oy x c ya a c ya a cyo Opa a oepeca oepeca epeoo pao a c ya a Pcyo 5. Cce oxo ypae aapacop pooco: TM oooep; M accapooep.

2 $# pooce aaa peac ee poo xapaepa epox ee coaa ooecoo pa pooca co oea ypae ee cpe;

yye aeca ex yco (aeco cceaa aa ooe apa); epo oe o poopyex opeee CO aoecye c ee cpeo, x opae (opa);

c c opyae cpeo axoc ae. ce exao pee apaepo 2. acoey pee epce oe coco oea ypae o poopea c epe aex oxoa, pyex opax (opeeex opaoope oc cyece a pae e);

eop pa ypae: cooae p o pep e oxo ypae a poeccy; oc ypae.

oxo c o pe oeceoo o- 7. Booee ooo apae eoca poecco; p ypae cceoo poepoa cce oxo; ec-y a ocoe oa ec-po cyao oxo. ecco o epa:

3. Poccc o ooe oxapaepo- eoo pepa ec-poecco;

a poe oca pocccx aape- ox opaox exoo;

p: coocxooecx eoo ypae ocyce oa cc pep- .

, ceoaeo, eoooc opeee- 8. poeee aypx exo-ooec cpaeecx ee apae pa x cepeo cceoa aaox coeo eca ycox poo oo; ceapoax cce eooo, oo epaoc ococ pacpyyp y cceoae eoc c oo o eoo ypae cpoeec e- oo-aeaecx oee a cooyoce cpee c c oaae oo; opax oca occe x coec a opaoa aceoc e- oo yopoa ec ece xao ypae opo; cocoo cecopoeo cceoa, a ocyce aaecx eoo ape- eo opoc:

a; eo cyaa oyx cy a oa yypa oa ee- o;

oc ypae. paeco opaa pooca 4. cy epooepex aa oo aa- aapao;

pep oocc: aaa pooceo-acox oa coae coceo cce oeo o- aee aapep;

po aeca opaa pya ccee y- poopoa pa aapao;

pae; cpaeoo aaa oyx cyo;

coae aa epepoo yye apaepecoo oepoa aapao;

aeca caoopaa; cacecx eoo aaa;

epexo o yoax opaee eoo oa;

aoo ecap pya c apaepecoo oepoa oyooaoo eeoc. x cyo;

5. poeyp, oe y ypa- eoo aa cceoa y e, c ec-y, oope o- oo paepoc eopeeeoc;

o oca, coy ooo-aeaece ocpoe acx oee occe;

oe. Mappy pee aa ypae co- oca ec-y;

co oeca paopox poope- papao acca a ax x ec-y. B ao cyae appy o aapaoa, oy cya, aape apa pee aa ypae (ec- p.

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