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.A. p, H.. Cya KOH E MO E POBAH OTM A HEC PO ECCOB ABAPE P T c e pea a anpe np a eee napaep ee cpe e x a pac ppyec cce ynpa e. c nye nepex a a ex n a ec npecc. B ca e paccap aec en ep a ec y a cca x ec npecc a anpe np , a aec, y ynpa e nce x n a c n a.

B acoee pe ooa ae cpa aop poc aaepeoax, ocyecxapaepyec a ocycpaa oc- ex yap aapep (accapca. B ycox aeeoc oea pce, pyoe epeo, oe o ocypoccco poeoc pyooe ce a oeo poeoc cecoo xooeo ca pep opaa pa- ca). Ceoc ao opac ax op coceoc opace caa- aec o, o aeec e poca aoc c eoxooc opaaoo epecpo- oo ypeeo poya (BB) 2000...2002 , oopa ooa oc ae- oax, ecop a poo ocyapceo oo oe eoc ypae e- cy paaco aa P, e pe pooxox yye ocox oaaex e- cy oyx epeoo (paee, o 1990 oa, cyeoc pep opaa (poo- ecoaa ea oppeoa c, oa eoc, peaeoc, aeco poy a o poe poca BB pxoc yxpo ycy, e pa). e poc oyx epeoo) [1]. o a Coac ee ee cpyy- ocec eocaoo pacoppyeoc p ypae a cex ypox poeoo cce ypae aapep ocoeopooca, pacopa, c pyx opac- c opac (oa aaoeoc, coe e oo oycoea po oex peoa eeo aeoc eoacoc, p, ao oopx ec pacop- opaoe apep).

a eoo xocoa. B co oepe Bo cex cpaax, ex pay pacopae aopa pacopa cce y pacpyypy, c aaa 90-x oo poo eoo ypae xocyx oeo o coe oyae pae oe oca: a pepa (peopaa) ec paocyapcee eee op co- poecco (Business Process Reengineering), ooceoc; pa xapaepye pa oxo o ao oea peoo apoa ypa- x po ocpoe opaa ypae opacx; e pep, peoex A. Co ee paca cce epaoaoo pacpe- 200 e aa. Coaco ao oe poeee pecypco. yp, oe y ypae, aa xocy oe cox- ac ec-y, a appy pee c ocoecax cpec oy e oo aa ypae, cocoe ecox oy, o ycoy p. ooy po- ec-y, c ec-poecca. epey, a ae poocee pao ycy- xo a exoo oa ec-poecco o oaa e oo co ope- po, a oaae poo o, peaec coca, o peeo cooc- a a y epex ayo-paecx yceo oype. apae:

o ceecye o o, o poo- coepecoae opaa ypaeceo acoo eeoc pep pooco;

opee ycex ec peee poe epee oepx opaox a oxooc, a pco, cax c o- exoo;

ooa opa o ee opye- ypaee a ocoe oypeo cpae. Bce o pocxo a oe ce oe- ;

o pao, o eae ee oee eco opace- peooee opaox apepo y oype. Haoee ocpo eyaae eeoo apeooo ypae.

2 #' e epexoa ocee o pea oe epexoa oa a ce pep (pacoppyeoc cce y- ceye cyae apae:

pae) a eee apaepo ee cpe- papaoa eopeecx ooe pa poopoae ee ocex. ecx eoo epexoa a exoo oOcoe peoc epexoa a- a ec-poecco;

oc apaepo ee cpe, caa c o- opeeee aooepoce coepaae oo, epepe cyece- ecoa opaa ypae a cpye ee exoox, pax ca o- ypy ceecooc poy ycy;

peocx oeca. ccea oea ox poPoccce yco poc peoc- ex, opaaox opaox exa epexoa a exoo oa ec- oo a eoc pep.

poecco ceye aop: Ocoac a epeeo, copy aao ypoe pa opao- pye aa, oope eoxoo pe p x exoo; peaa ao oe:

epooc paao oeece- 1. Aa ee, poe epce o cpyyp ypae; cce ypae pep a eo, a papyee capx aaex poo- cepe oyx epeoo.

cex ce; 2. Cocaee epeo-ee cceoa coxpaee pa paee pya, a- cxeaa aoec occe pepyeoc a peooe o ooce- p a ec-poecco.

o caoc cyecyx poe- 3. Papaoa oeyax oee yx, opaaox opaox ex- oao cxe ypae pepe.

oo; 4. eoo aa oe ocaoe, pacy cpoc a poey poy- oocoae op pepe.

ycy, p oopo opee e ee 5. acca exoo oa pooo opa oocyec ye ca a- ec-poecco pep.

e poy. 6. opaa aa oa ecTa opao, ocee o pa oe- poecco.

ecex pep coa peoc B ocee o poe ypae coepexoy exoo oa ec-po- ao-ooec pooce ecco, aay ocoeoce cey ox ccea eocpeceo ca c pae opaaox cpyyp cce ypae. pooceoo eeea peca Ceoaeo, a ao ae pa oo- epec aeo cceoa c o pe c xapaepo ecaoc ex o ea ec-y. Cpyype coooe poeoy pep a- cae pooceoo eeea oopo ecaoap xapaepo yco aa a pcye 1. Peaee pooce yopoa pa aya c eeeo aa eocpeceo ca c coepecoae cce ypae pep- oece a ypae oe c e e a ocoe epexoa a exoo o- ee eo coco. p o ooao oa ec-poecco. opeec:

po oc e e ee Opa a pae e op poa e po oc e oo pa e ce c e e po ecca po oc a cpeo pae e ey P o cp P o poy po oc e ycy po ecco Pcyo 1. Cpyype cocae pooceoo eeea $.......

oecee ep (apaep) oe e, peoca x oce opecy coco oea ypae; cooy ec. B o aaec ocooe ooe apaepo oe a op; apaee pacopa ypae.

exa pee apaepo oe a epeeoe, ye aa coco oeo ypae opy; oe ypae a coao-ooec poo xapaepa oaex ee pooce oe (CO).

coco oea ypae ee cpe; Aa epaypx coo oac pep eoc ypae. ypae poecca pooceoo eCcea ypae oyae opa o eea oaa, o, ecop a pae ypaeo oee, aapye , coy xapaepe ypaex oeo, cce poeceec pecypc (aepae, acoe, co, y o pae exece oe, coapyoe), oecye a oe ypae, - o-ooece, ooece epee eo cocoe. p o poeyp, o- ece, ee poo coe oapyeo cxoe y ypae, c ec- co peypoa coco oeo pao y, oope oo oca, coy ppo, aeeo oee ypae aooo-aeaece oe. B cox co- e pocxox oeax, cceax poecao-ooecx poocex cc- cax ee coco o e ypaeeax (o coyeo exoo pooca ecx oec.

poy ycy) appy pee aa pe a o oye e oo ceypae coco oeca ec-y, aca oac epe paoo oope oo oxapaepoa a ec-po- eop aoaecoo ypae .A. oceoecc. B ao cyae ec-poecc (appy- [2], H.. aae [3] po pyx ao apa pee aa ypae) o- po [4, 5, 6, 7, 8], o ceaca oac eoo opoa. peecoo, pooceoo eeea Beee opyee pep a ocee e (o pao .. Axoa [9], .. Ao10 e cyeceo eoc. poy epe- xa [10], .A. Acpoa,.B. Cooa [11]).

caa accoo, oa opepyec a ye aoe ooee ee cyeceoe apy opeee, coe xopoo opa- ee p paccope oe ypae cooa, po poy ca aoo pe, a ao-ooec, pooce ccoype opa a opee oee a- ea ( cy oopx oo oec aapecco. pepe) c ox o. poe aapeOco aceo ee ec o, p, aa oe ye opaa oe oo opo a pe pyax opeee (- poc peypoa coco pep, opaeo), oope oceoe o coe ooe, a, opoo peoo, yoaoe aooocx opa poy. oe e oc- oece pax aopo e, opeeaoc o e ooe, eep ec o- x poecc ypae. Cxea ao oe o eo e. e oae ocyoc pecaea a pcye 2.

oapa (poy), eo aapoaoc Cocoe oea ypae oeaec o oe, oa ca oo axoe. ooy o- oeco xox apaepo {x}, xox ype pcycye yao ocy. po- apaepo {y}. opa {y} o aecx oe e oe ycya e co o- aex apaepo ocyae a xo cce ypea, eaco o oo, e o axoc. ypae (eeo ypo), oopa peao , pepe opaa o- oaa a pe opao c, . e. ccea aapoac pcocaac e- cae xo cce ypae c eo xoo.

eyc opye. oo, oeo, eo- aecoe aee aoo apaepa {y} caoo poco aa pyooe yaa. cpaaec c popa. Ha ocoa pepe opaa o opa- opa o ee ooe {y} oppyoa a, o ocea eee o c ypae oec {u}. Bop oce pe. O e oy ca o- ec ocyecec a ocoe peape ocoo ec, o yoeop oo aaa ocec.

apoc opeee, e ycya oype- Moeco peypyx oec {x} o ope, coepecoa co ypee ae cooecyee yyee coco poecc, ca epe epcoao peae oea ypae.

2 $ Aa epaypx coo oo Ocoa pyoc pao c epayp accpoa ypo eeea a coa aaac o, o aepa c peypyy yx ocox y: aao pao pep opaa ( ypaee pooco, aee co- o ce aapep), peayx exoyoc po, eoo op ypae- oo oa ec-poecco, oc a c e oe eo eoc poc- p pooo cooa xapaep, a a p; opea opa aepeo caaec ypaee eoeec ooe aaaec.

poecce pooceo eeoc a- Cce ypae execx cce oc opeee pooee poy- (oyx cyo, aex pacopx cc ycy. e) oy cpoc aoo a execacca o ypoe eee- x cce oeca apao-paepo a peea a pcye 3, e a cooecy- yp a o eo oe (opay). e ypoe ee pooce ee- CO cce ypae coac ae. oo pep oeo c yeo eo ocoeOoc coaoo, pooceoo oce. Oca cxo paa pypoooecoo aopo pooceo e- a aa ypae.

eee ooe oo oxo, oop B aapyex epaypx coax oe pee ccee ypae paccapac pae oxo oppoCO, poo poy ycy. o- a (o e aaecoo oca) cocaa xo pecaec o, a a o ocoa y eeea.

a oex peocax: B ycox oaa oo ceo pooceo eeee oe ocoo aya c poe peypae ee coaoe ooecoe pa, oeo ypae aeco, peopacoepae, o epap epep; a eeoc pep, apaex a o ypae CO ec pa- e po, oa ec-poecco.

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