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2004 һ................................................................. 5 ................................................................................................................................................................. 6 .................................................................................................................................. 6 ...................................................................................................................................................................... 9 1. . . . .................... 10 1.1. ......... 10 1.2. . , , ............................................................ 12 1.2.1. , , , , ...................................................................................................... 12 1.2.2. .......................................................................................................................... 21 1.3. ................................................................... 22 1.3.1. ......................................................................... 22 1.3.2. ........ 1.3.3. ................................................................................................... 1.3.4. ...................................................................................................... 1.3.5. IT-..................................... 1.3.6. .......................................................................................................................... 1.4. ............................................ 1.5. ........................................................................................... 2. , , . ........................................................................................................................................................ 2.1. ............................................ 2.1.1. ......................................................................................................................................... 2.1.2. ................................................................................................................................................. 2.1.3. .......................................................................................................... 2.1.4. ............................................................................................................... 2.1.5. ......................................................................................................................... 2.2. . ....................................................................................................................................... 2.2.1. ............................................................................................ 2.2.2. ........................................................................................................................... 2.2.3. .............................................................................................. 2.2.4. .......................................................................................................................... 2.3. ........................................................................... 2.3.1. ..........................................................................................................................

2.4. . ...................................................................................................................... 2.4.1. ................................................. 2.4.2. .............................................................................................................. 2.4.3. ...................................................................... 2.4.4. .................................... 2.4.5. -.................................................................................................. 2.4.6. .......................................................................................................................... 3. ........................................................................... 3.1. ................................................................................................ 3.1.1. ...................................................................................................................................... 3.1.2. .......................................................... 3.1.3. : ....................................................... 3.1.4. : ............................................................................................... 3.1.5. : ....................................................................... 3.1.6. .................................................................................. 3.1.7. .......................................................................................................................... 3.2. ............................................................................. 3.2.1. , ....................................................................... 3.2.2. ................................................................................... 3.2.3. .......................................................................................................................... 4. ............................................................................. 4.1. , ............................................................................ 4.1.1. ...................................................................... 4.1.2. .............................................................................. 4.1.3. ........................................................................................................................ 4.2. .................................................................................................................................. 4.2.1. , .......................................................... 4.2.2. - ...................................................................... 4.2.3. ........................................................................................................................ 4.3. (TOTAL COAST OF OWNERSHIP)............................. 4.3.1. . ................................................................................................................ 4.3.2. . ........................................................................... 4.3.3. . ........................................................................... 4.3.4. . .................................................................................................. 4.3.5. , .....................................................

4.3.6. , ..................................................................... 4.3.7. , .................................................................... 4.3.8. ........................................................................................ 4.3.9. ........................................................................................................................ ............................................................................................................................................................. .............................................................................................................................................................. 1. 1.1. . .

1.2. , .

1.3. .

1.4. .

1.5. .

1.6. .

2. 2.1. .

2.2. , .

3. , , 3.1. .

3.2 .

3.3. .

3.4. .

3.5. .

3.6. .

4. 4.1. .

4.2. .

4.3. .

5. 5.1. .

5.2. .

5.3. . .

5.4. - .

5.5. .

CASE Computer-Aided Software/System Engineering DSS , MIS ESS MRP Material requirements planning MPR II Manufacturing resource planning ERP Enterprise Resource Planning TCO total coast of ownership ; , ; - , IT - - - . .

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