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E. B. oa, . P. a aeco TT Peee oop ooecx ay, poeccop . . epacuo oa E. B., a . P.

953 aoc eee: e. ocoe / o oe pe. oa E. B. Tao: -o Ta. oc.

ex. y-a 2001, 192 c.

ISBN 5-8265-0196-0 eoe ocoe peaaeo cyeo ceaoc 060400 "ac pe", peoaaee, acpao paoo aa.

9 (2) 93373 5 ISBN 5-8265-0196-0 Taoc ocyapce exec yepce (TT), 2001 oa E. B., a . P. 2001 Mcepco opaoa Poccco eepa TAMOBC OCAPCTBEHH TEXHEC HBEPCTET E. B. oa, . P. a AHOBC MEHEMEHT epeo e coeo yepcea aece yeoo oco Tao aeco TT 2001 COEPAHE BBEEHE...................................................... 3 1 PO HAEHE AHOBCOO MEHEMEHTA............. 4 1.1 cooc: ocoa oe oepecoo aa............ 7 1.2 Cyoc, aa y aocoo eeea............. 9 1.3 opaoo-aaecoe oeceee aocoo eeea 17 1.4 Ocoe apae aaeco pao ae.............. 27 2 PABEHE ETEHOCT AHA........................ 31 2.1 Cyoc acooo aaa eo po ypae 31 oepec ao..............................................

........

2.2 paee aco peyaa peaeoc aa.... 35 2.3 aa acooo coco aa............................. 73 2.4 Boooc oe aaa p cceoa acoo 84 eeoc aa................................................

......

3 HAHCOB MEHEMEHT EHTOB AHA.............. 3.1 ooecoe coepae acooo eeea ea...... 3.2 Texoo acooo eeea ea.................... 3.3 aoca ea aa..................................... 3.4 Opaa poeyp peoa............................ 4 OEHA POBH AHOBCX PCOB....................... 4.1 aoce pc: po aee acca poecce ypae.......................................................

.....

4.2 paee oco aoc pca..................... 4.2.1 pe pc............................................. 4.2.2 Aa peococooc aea o eoe Cepaa P 4.2.3 Oea pca opeecoo pea......................... 4.2.4 poe pc............................................ 4.2.5 Pc oc............................................ 4.2.6 Oepao pc.......................................... 4.3 p a o ypae aoc pca...... 4.4 ceae (eee) eo ypae aoc pca.... CCO COEMO TEPATP.......................... BBEEHE ooa Pocc a y coeo pa coyac c pyoc, a pco 1998 . Boa pca aeca cepe ypo aoco ccee. oa ac pex opaa oaaac ecocoo pooa co ec. Peya oe. Ooa e y ocaoo ooo ca pex opaa, axoc ca pecpyypa oee 30 pex opaa 17 peoo Pocc (o a APO).

Caao acooo pca coppoaoc ee, o po apoca ox pocccx ao caa yeeoc cey oepa c ao O. Oao eo e oo o. Aa epaoo aa P oea eocaoy aaa aoco cce, a ae ypoe exoo, ao aeca eeea oepecx aax. To ec, apy c pa apoooecoo xapaepa, oope opac a caoc aoco cce eo opex ao acoc, oo c yepeoc ocapoa, o ee eee cpa e oce po o cya.

o oea ceaco, epce pa aoco cce ae o oy cey:

c c eoxooc coe cx epeco cpa (oepae ooecoo cyepeea) aee yy oec aoooe ocyapca ao;

coxpac ye paac paeee ao o eppopa apae eeoc (poecc aoco eppopa);

ye apoac poecc pacopa aocoo aaa cece epca epeaea ocoo eeoc ao a e (oape) p;

ycc cpeee pep xoy a aco po aece opeee;

pep poeoc yy cepeo yac apoao ypae x aa (aco eee ea), a acoo-pee ypee aoco eeee, ocoeo ac ypae ooec poecca ae;

cpoc a aoce poy oopo yye e ye yoeope; p o oy oe oeeceoo aocoo pa ceop;

ye ec aocx poyo, cax c oepec ycya pa acee, aeo opace;

oc ee c ooe aao a pax ceeax (acoo oapo) pocccoo pa, ey cpyyp ooec ca (apep, pacopa pacpyypa eeoya acooo pa);

epa aocx oee acyae oy e ye pa eye po a acoo pe, a a cyecyx ycox eooo ypa eye oc oepx ao epa;

ycc peypoae eeoc ao; ooo eee opa epece paceo p epaoo aa Pocc e, o, co oepe, ooeo yeco peoa aa.

e eeea oepeco ae ep paa oe apae eeoc aoce poy a, o o cococoa pocy oea oepa, pyoa oxo yea poy cooc a.

cxo eoeoo, aaa cpaeecoo aocoo eeea c o pe x ayaoc ax ycox c:

ocooe ypaee ee peo opaa ocae e;

cee pco ee cpe.

py coa, e aoc eee oe oecea e oo oae e, o apaoc ye ee oce acoc o ex x apaepo, opeex e cpey.

Peee x pax oe ayax aa eooo e paoo opaa aocoo eeea a ocoe eceo eo yaeaoo aaa eeoc peo opaa a ocoe yxaepco acoo oeoc.

1 PO HAEHE AHOBCOO MEHEMEHTA 1.1 cooc: ocoa oe oepecoo aa B acoee pe eeo-pea ccea Pocc epeae cepee cpyype ee, oope ocyc yopoa ao. Copee a xapaepyec epoo yox peopaoa aoco ee.

Oopeeo c opoc pc cae c aoco eeoc. ooy a aeo paoe aa caoc aece eee.

eceo, ycox oe ooeco ecaoc, eoo ea, , pca aoco cce, ocoy ayaoc popeae poea aaa aeca eeoc aa. Opeeee eo peaoo coco ee opooe aee e oo caoo aa, o oocex aoepo ao. O o yepe acoo aooy opeoo aa, pae oopoo poc peay oy. acoa eycooc oe pec eaeecocooc , a cece, apocy.

ooy eoxooc ye acoo cep eeoc oepecx ao e ae coe.

cooc peo-aoco cce ec a ee aeco -a oeoo ooecoo coepa ocox y ee: a cpeca opae, ep cooc, cpeca aoe, cpeca aea.

y ee yy oecea oepae ycooc peo-aoco cce a poe ceo pee cyecoa eeoo opae. Oe eex apeao ocoo opacae, a a yeac oopo yaco pa, a a aoca ccea e oepea cye poecca ocpooca paax eeoo opae. Ho ycooc aoaec e pacpocpaec a ope oepec a.

cooc pex opaa apy ac o caoc oo Pocc. a poa aeop ycooc aa opaae cocoe peoo ypee poo cpee, oopoe oeceae eeapaeoc eo e acoe pooo epcee.

aop, oaae e a ycooc aa, oo cpypoa o oe apaepa:

coao-oeca cya, oopa ae ce ycooc paeca, e oo, oppepoy acoo-ooeco coao o, caoc coay apeoc acpao-eppopax opaoax, oecoe opyee (opea);

oeooecoe cocoe, oopoe opeee oea peaoo ceopa oo, ooee e poocex ooce, oypeococooc oapopooee, cao aeoo aaca cpa (cop/op) oooc eopaceoo epea pecypco, ec (po/oo aaa);

ooee a acoo pe, aee ce poey cay o pee aocx ao, oxooc eeoo pa, oxooc aoo pa, oxooc pa ex ya, oe ypc aoao a, oe cpoca (peoe) a ay, oepa a ao pe, eey cc, e oe oa, cooc ocya ocyapceoo oa, oy P, oe oooax peepo, peoee eeo acc, oype aocx poyo;

ype ycooc peo opaa oe a ce apaep, opaae ae (ocyce) cpae cc aa, poeccoay aa apo, aeco aocoo eeea, ocaooc aaa.

ooe xapaepc aeop "ycooc oepecoo aa" paccapa cpyype cocae ee oeooecoo coepa.

1 anumaa ycmouocm opeeec paepa coceoo aaa aa. ocaoa ea coceoo aaa aa oeceae eoxo oe eex pecypco yoeope peoa o oae aocx ao, peepo op epeex yo oo, acpoa pa aa, aeax ec cyae acye opc-aopx ocoec, aaa ocoo ec e yco.

2 oepeca ycmouocm ocoe e cee xoe aa pacpyypy pox ooe:

cee pooc ce o aoooex c ocyapco, yace eaocx ooex, cceoopaya aoc aoco cep oo eo, opo aeo o acox ooo cpae, aeco ooe c peopa, ea aa, ecoa c eeoo aaa aa c po peax aao, coaa aoc aa (cocpeooee coo o ao acx ao o o ooo peoo ypee).

3 yuoaa ycmouocm ac pee ceo o yx oeo: a) ceaa aa a opaeo pye ycy, oopa ooe oee eo ypa pa accopeo aocx poyo; ) pacpe y, yepcaa aa, peoco oopo ec pecaee o o, o oco eo peoae yoeop ec aop cox opeoce aocx poyax oo ae.

p o a x oeo ee co peyeca eoca. Ta, ceaa ca a ecy acoc o ee poo oyp, ca oooc epca eo eeoc.

epcaa e ooe epcpoa cpyypy pee eex pecypco e ace o ooo, yc pyoo, ea. Oao pacpee oea aaoa peocaex ycy oe pec peepoy ycoe opaa ypae ao peyae oepe yceoc opeoc poo cpe, ocae ycooc oypeococooc.

4 Opauauoo-cmpymypa ycmouocm aa ypaee e o cooecoa ocoooaae y eeoc aa opeoy accopey aocx poyo ycy, ocpeco peaa oe oopx a oeceae ocyecee coe cpae oee ooeo a ce cc.

Bae apaepo opaaoo-cpyypo ycooc aa ec yoao-exooeca oyea, peaepya eo eeoc paax opaaoo cpyyp oex ceecx aocx y.

5 uacoa ycmouocm xapamepuyemc oco ooa oaae eeoc, oope cepy xapaepc pyx ooecx cocax acoo ycooe aa: oe cpyypy cocex cpec, ypoe oxoo p, opy p a coce aa, ocaooc oc, yay eoc coceoo aaa coae oaeo cooc ao.

Boece ex ypex, oex cyex aopo, oaax e a ycooc oepecoo aa eaco o eo paepa, oo opee c oo opex ep.

1) ocpoee coceo poo paceo cce, oeceae pace ey ea aa c cooae oox oaec (ecee, eo), pyex ao, ocyecee cc oox oaec eo o opoe aa. Oe peoca ec pao cce c:

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