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Source: Wikipedia, http://en.wikipedia.org/wiki/Internet_Assigned_Numbers_Authority ICANN - the Internet Corporation for Assigned Names and Numbers ICANN is the Internet Corporation for Assigned Names and Numbers. Headquartered in Marina Del Rey, California, United States, ICANN is a non-profit corporation that was created on September 18, 1998, in order to oversee a number of Internet-related tasks previously performed directly on behalf of the U.S. Government by other organizations, notably the Internet Assigned Numbers Authority (IANA). ICANN's tasks include responsibility for Internet Protocol (IP) address space allocation, protocol identifier assignment, generic (gTLD) and country code (ccTLD) Top Level Domain name system management, and root server system management functions. More generically, ICANN is responsible for managing the assignment of domain names and IP addresses. To date, much of its work has concerned the introduction of new generic top-level domains. The technical work of ICANN is referred to as the IANA function.

ICANN's other primary function involves helping preserve the operational stability of the Internet; to promote competition; to achieve broad representation of global Internet community; and to develop policies appropriate to its mission through bottom-up, consensus-based processes.

Source: Wikipedia, http://en.wikipedia.org/wiki/ICANN IETF - the Internet Engineering Task Force The Internet Engineering Task Force (IETF) develops and promotes Internet standards, cooperating closely with the W3C and ISO/IEC standard bodies and dealing in particular with standards of the TCP/IP and Internet protocol suite. It is an open standards organization, with no formal membership or membership requirements.

Source: Wikipedia, http://en.wikipedia.org/wiki/Internet_Engineering_Task_Force ITU - International Telecommunication Union ITU is the leading United Nations agency for information and communication technology issues, and the global focal point for governments and the private sector in developing networks and services. For nearly 145 years, ITU has coordinated the shared global use of the radio spectrum, promoted international cooperation in assigning satellite orbits, worked to improve telecommunication infrastructure in the developing world, established the worldwide standards that foster seamless interconnection of a vast range of communications systems and addressed the global challenges of our times, such as mitigating climate change and strengthening cybersecurity. ITU also organizes worldwide and regional exhibitions and forums, such as ITU TELECOM WORLD, bringing together the most influential representatives of government and the telecommunications and ICT industry to exchange ideas, knowledge and technology for the benefit of the global community, and in particular the developing world.

Source: ITU website, http://www.itu.int/net/about/index.aspx Inter-operability Devices, in particular application programmes, are inter-operable when, in addition to communicating with each others, they can also execute together a common task. They co-operate. This requires additional standards, such as API (Application Programme Interfaces).

Source: EUROPA - Europe's Information Society Thematic Portal, http://europa.eu/scadplus/glossary/.htm i2010 - A European Information Society for The i2010 is the European Commission's new strategic framework for the information and media society, launched in June 2005. It centres on three priorities: completing a single European information space which will encourage an open, competitive internal market for the information and media society; promoting innovation and investment in research into information and communication technologies (ICT); creating a European information society based on inclusion and stressing better public services and quality of life. i2010 is the first initiative taken by the Commission within the renewed Lisbon partnership for growth and employment. This strategy follows on from two action plans, eEurope 2002 and eEurope 2005, which set out the steps to be taken to promote ICT in Europe.

Source: Europa Glossary, http://europa.eu/scadplus/glossary/infoso_media_policy_guidelines_en.htm J Joint Africa-EU Strategy:

The European Union and the African Union have decided to further strengthen the ties linking both continents by developing a co-owned joint strategy which reflects the needs and aspirations of the peoples of Africa and Europe. The purpose of this Joint Strategy is to develop a political vision and practical approaches for the future partnership between the EU and Africa, based on mutual respect, common interests and the principle of ownership. The negotiations on the Joint Strategy have been ongoing since February 2007, and a first draft was approved in May 2007. The final Strategy was therefore adopted at the EU-Africa Summit which was held in Lisbon in December 2007.

Source: Eurafrica.net, http://europafrica.net/jointstrategy/ K Knowledge Is built up from interaction with the world, and is organised and stored in each individual's mind. It is also stored on an organisational level within the minds of employees and in paper and electronic records. Two forms of knowledge can be distinguished: tacit, or implicit knowledge, which is held in a person's mind and is instinctively known without being formulated into words; and explicit knowledge, which has been communicated to others and is held in written documents and procedures.

Organisations are increasingly recognising the value of knowledge, and many employees are now recognised as knowledge workers.

Knowledge society A society that creates, shares and uses knowledge for the prosperity and well-being of its people. Knowledge societies share the belief that knowledge forms a major component of any human activity. Economic, social, cultural, and all other human activities become dependent on a huge volume of knowledge and information. A knowledge society is one in which knowledge becomes a major creative force.

Source: Wikipedia, http://en.wikipedia.org/wiki/Knowledge_society M M-Government As an integral part of the e-government program, many central and local governments in the world start to offer e-government services via a variety of service delivery channels apart from the web. One of these service delivery channels is mobile telephony. Use of mobile telephony in delivering e-government services gave birth to the mobile government or m-government.

Source: m-Government: Definition and Perspectives The Development Gateway, www.developmentgateway.org/e-government Matrix A broad term that means the place in which material things or concepts are developed or formed. In this case, it is the context in which policies are conceived and put into action.

Methodology In this guide, it refers to pubic policy specific analysis techniques.

Monitoring The regular observation and recording of activities taking place in a project or programme. It is a process of routinely gathering information on all aspects of the project. In this case, to monitor is to check on how NISPs activities are progressing.

Monitoring also involves giving feedback about the progress of the NISP to the stakeholders, implementers and beneficiaries of the project. Reporting enables the gathered information to be used in making decisions for improving the NISPs performance.

Source: The Nature of Monitoring and Evaluation, by Phil Bartle, http://www.scn.org/cmp/modules/mon-wht.htm N NISPs - National Information Society Policies NISPs can be defined as a coherent set of public strategies to promote the growth of an Information Society oriented to the overall and interrelated social, political, human, and technological development in each society, which development motor is the production use and equitable exploitation of knowledge by all the social sectors. These public policies are generally based on the assumption that knowledge- based goods and services integrate the central structure of the new economy, in which information and knowledge, exchanged and disseminated through ICT-based networks, will constitute the main input for society development.

Next Generation Internet Next Generation Internet is a term used by governments, corporations and educators to describe the future network and the work underway to develop it. The future Internet will be so pervasive, reliable and transparent that it will be taken for granted. It will be a seamless part of life much like electricity or plumbing. However, getting to this will involve exploring technologies and network capacities that are in advance of offerings from commercial providers in terms of bandwidths, communications protocols and services.

O OECD - Organisation for Economic Co-operation and Development OECD comprises 30 member countries sharing a commitment to democratic government and the market economy. Its work covers economic and social issues, from macroeconomics to trade, education, development and science and innovation.

Source: OECD, http://www.oecd.org/about/0,2337,en_2649_201185_1_1_1_1_1,00.html P Political agenda Refers to a set of issues and policies laid out by either the executive or cabinet in government which tries to dictate existing and near-future political news and debate.

The political agenda while shaped by government can be influenced by grass-roots support from party activists at events such as a party conference and can even be shaped by non governmental activist groups which have a political aim.

Source: Wikipedia, http://dictionary.babylon.com/Political%20agenda Propositive Matrix The third phase of the NISP formulation process, which follows the Diagnostic and the Analysis. It is a logical framework that outlines the NISP proposals, identifies and suggests accelerator factors to reach the desired goals (Accelerator factors are those elements or measures that remove the identified obstacles). The Propositive Matrix confronts the ideal Information Society model drafted in the Analytical phase with the possible obstacles that will have to be overcome, and identifies the accelerator factors which will be used to reach the goals more rapidly and efficiently.

Public sector The public sector comprises the general government sector plus all public corporations including the central bank.

Source: OECD, http://stats.oecd.org/glossary/search.asp Public policy In any society, governmental entities enact laws, make policies, and allocate resources. This is true at all levels. Public policy can be generally defined as a system of laws, regulatory measures, courses of action, and funding priorities concerning a given topic promulgated by a governmental entity or its representatives.

Public policies can also be defined as public policies can be defined as the body of principles that underpin the operation of legal systems in each state Source: Dean G. Kilpatrick, Definitions of Public Policy and the Law, http://www.musc.edu/vawprevention/policy/definition.shtml and Wikipidia, http://en.wikipedia.org/wiki/State_(law) R Radio frequency It refers to a location or band on the radio frequency spectrum, such as 800, 900 or 1800Mhz.

RFID - Radio Frequency Identification First appeared in tracking and access applications during the 1980s. These wireless systems allow for non-contact reading and are effective in manufacturing and other hostile environments where barcode labels may not survive. RFID has established itself in a wide range of markets including livestock identification and automated vehicle identification systems because of its ability to track moving objects.

Source: AIM - The Global Trade Association for Automatic Identification, http://www.aimglobal.org/technologies/rfid/ Roadmap A roadmap is a detailed plan to guide progress toward a goal; a set of guidelines, instructions, or explanations.

Source: Merriam-Webster Dictionary Online, http://www.merriamwebster.com/dictionary/roadmap S Sectoral:

A distinct part, especially of society or of a nation's economy.

Source: Dictionary.com, http://dictionary.reference.com/browse/Sectoral SMEs SMES are Small and medium-sized enterprises. Its size varies in diverse countries. It is usually taken to be a firm of up to 50 full-time equivalent employees (FTEs).

Stakeholder A person, group, organization, or system who affects or can be affected by an organization's actions.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Stakeholder theory The stakeholder theory is a theory of organizational management and business ethics that addresses morals and values in managing an organization. It was originally detailed by R. Edward Freeman in the book Strategic Management: A Stakeholder Approach, and identifies and models the groups which are stakeholders of a corporation, and both describes and recommends methods by which management can give due regard to the interests of those groups. In short, it attempts to address the "Principle of Who or What Really Counts." The concept identifies and models the groups which are stakeholders of a corporation or project.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Stakeholder analysis The process of identifying those affected by a project or event.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Strategic knowledge Is concerned with the decisions made during the conceptual design phase and is used for deciding the course of action when there are conflicting criteria. Strategic knowledge is used by the designer to decide what actions to perform in a given situation, where actions are considered to have observable consequences.

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