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The European Union and the African Union have decided to further strengthen the ties linking both continents by developing a co-owned joint strategy which reflects the needs and aspirations of the peoples of Africa and Europe. The purpose of this Joint Strategy is to develop a political vision and practical approaches for the future partnership between the EU and Africa, based on mutual respect, common interests and the principle of ownership. The negotiations on the Joint Strategy have been ongoing since February 2007, and a first draft was approved in May 2007. The final Strategy was therefore adopted at the EU-Africa Summit which was held in Lisbon in December 2007.

Source: Eurafrica.net, http://europafrica.net/jointstrategy/ K Knowledge Is built up from interaction with the world, and is organised and stored in each individual's mind. It is also stored on an organisational level within the minds of employees and in paper and electronic records. Two forms of knowledge can be distinguished: tacit, or implicit knowledge, which is held in a person's mind and is instinctively known without being formulated into words; and explicit knowledge, which has been communicated to others and is held in written documents and procedures. Organisations are increasingly recognising the value of knowledge, and many employees are now recognised as knowledge workers.

Knowledge society A society that creates, shares and uses knowledge for the prosperity and well-being of its people. Knowledge societies share the belief that knowledge forms a major component of any human activity. Economic, social, cultural, and all other human activities become dependent on a huge volume of knowledge and information. A knowledge society is one in which knowledge becomes a major creative force.

Source: Wikipedia, http://en.wikipedia.org/wiki/Knowledge_society M M-Government As an integral part of the e-government program, many central and local governments in the world start to offer e-government services via a variety of service delivery channels apart from the web. One of these service delivery channels is mobile telephony. Use of mobile telephony in delivering e-government services gave birth to the mobile government or m-government.

Source: m-Government: Definition and Perspectives The Development Gateway, www.developmentgateway.org/e-government Matrix A broad term that means the place in which material things or concepts are developed or formed. In this case, it is the context in which policies are conceived and put into action.

Methodology In this guide, it refers to pubic policy specific analysis techniques.

Monitoring The regular observation and recording of activities taking place in a project or programme.

It is a process of routinely gathering information on all aspects of the project. In this case, to monitor is to check on how NISPs activities are progressing. Monitoring also involves giving feedback about the progress of the NISP to the stakeholders, implementers and beneficiaries of the project. Reporting enables the gathered information to be used in making decisions for improving the NISPs performance.

Source: The Nature of Monitoring and Evaluation, by Phil Bartle, http://www.scn.org/cmp/modules/mon-wht.htm N NISPs - National Information Society Policies NISPs can be defined as a coherent set of public strategies to promote the growth of an Information Society oriented to the overall and interrelated social, political, human, and technological development in each society, which development motor is the production use and equitable exploitation of knowledge by all the social sectors. These public policies are generally based on the assumption that knowledge- based goods and services integrate the central structure of the new economy, in which information and knowledge, exchanged and disseminated through ICT-based networks, will constitute the main input for society development.

Next Generation Internet Next Generation Internet is a term used by governments, corporations and educators to describe the future network and the work underway to develop it. The future Internet will be so pervasive, reliable and transparent that it will be taken for granted. It will be a seamless part of life much like electricity or plumbing. However, getting to this will involve exploring technologies and network capacities that are in advance of offerings from commercial providers in terms of bandwidths, communications protocols and services.

O OECD - Organisation for Economic Co-operation and Development OECD comprises 30 member countries sharing a commitment to democratic government and the market economy. Its work covers economic and social issues, from macroeconomics to trade, education, development and science and innovation.

Source: OECD, http://www.oecd.org/about/0,2337,en_2649_201185_1_1_1_1_1,00.html P Political agenda Refers to a set of issues and policies laid out by either the executive or cabinet in government which tries to dictate existing and near-future political news and debate. The political agenda while shaped by government can be influenced by grass-roots support from party activists at events such as a party conference and can even be shaped by non governmental activist groups which have a political aim.

Source: Wikipedia, http://dictionary.babylon.com/Political%20agenda Propositive Matrix The third phase of the NISP formulation process, which follows the Diagnostic and the Analysis. It is a logical framework that outlines the NISP proposals, identifies and suggests accelerator factors to reach the desired goals (Accelerator factors are those elements or measures that remove the identified obstacles). The Propositive Matrix confronts the ideal Information Society model drafted in the Analytical phase with the possible obstacles that will have to be overcome, and identifies the accelerator factors which will be used to reach the goals more rapidly and efficiently.

Public sector The public sector comprises the general government sector plus all public corporations including the central bank.

Source: OECD, http://stats.oecd.org/glossary/search.asp Public policy In any society, governmental entities enact laws, make policies, and allocate resources.

This is true at all levels. Public policy can be generally defined as a system of laws, regulatory measures, courses of action, and funding priorities concerning a given topic promulgated by a governmental entity or its representatives.

Public policies can also be defined as public policies can be defined as the body of principles that underpin the operation of legal systems in each state Source: Dean G. Kilpatrick, Definitions of Public Policy and the Law, http://www.musc.edu/vawprevention/policy/definition.shtml and Wikipidia, http://en.wikipedia.org/wiki/State_(law) R Radio frequency It refers to a location or band on the radio frequency spectrum, such as 800, 900 or 1800Mhz.

RFID - Radio Frequency Identification First appeared in tracking and access applications during the 1980s. These wireless systems allow for non-contact reading and are effective in manufacturing and other hostile environments where barcode labels may not survive. RFID has established itself in a wide range of markets including livestock identification and automated vehicle identification systems because of its ability to track moving objects.

Source: AIM - The Global Trade Association for Automatic Identification, http://www.aimglobal.org/technologies/rfid/ Roadmap A roadmap is a detailed plan to guide progress toward a goal; a set of guidelines, instructions, or explanations.

Source: Merriam-Webster Dictionary Online, http://www.merriam-webster.com/dictionary/roadmap S Sectoral:

A distinct part, especially of society or of a nation's economy.

Source: Dictionary.com, http://dictionary.reference.com/browse/Sectoral SMEs SMES are Small and medium-sized enterprises. Its size varies in diverse countries. It is usually taken to be a firm of up to 50 full-time equivalent employees (FTEs).

Stakeholder A person, group, organization, or system who affects or can be affected by an organization's actions.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Stakeholder theory The stakeholder theory is a theory of organizational management and business ethics that addresses morals and values in managing an organization. It was originally detailed by R.

Edward Freeman in the book Strategic Management: A Stakeholder Approach, and identifies and models the groups which are stakeholders of a corporation, and both describes and recommends methods by which management can give due regard to the interests of those groups. In short, it attempts to address the "Principle of Who or What Really Counts." The concept identifies and models the groups which are stakeholders of a corporation or project.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Stakeholder analysis The process of identifying those affected by a project or event.

Source: Wikipedia, the Free Encyclopedia, http://en.wikipedia.org/wiki/Stakeholder Strategic knowledge Is concerned with the decisions made during the conceptual design phase and is used for deciding the course of action when there are conflicting criteria. Strategic knowledge is used by the designer to decide what actions to perform in a given situation, where actions are considered to have observable consequences.

Source: Faculty of Architecture, Design and Planning, University of Sydney, http://faculty.arch.usyd.edu.au/kcdc/conferences/SKCF/SKCFIntro.html Strategic use Strategic use of information and communication technologies by civil society organisations (CSOs) is not technology-driven; it requires a deep understanding of the context in which the technology is being deployed. It means ensuring that tools and technologies that can support CSOs in meeting their strategic objectives (or mission) exist and are available and accessible. Availability and accessibility covers a range of factors, such as infrastructure, cost, intellectual property dispensations, and adherence to standards. Strategic use also requires that CSOs be aware of the range of technology options available and have the skills and knowledge to use them effectively and securely, and that they understand their own organisational context and needs.

Source: APC Annual Report 2005, http://www.apc.org/ T Telematics Refers to the integrated use of telecommunications and informatics (see also ICT - Information and Communications Technology). More specifically it is the science of sending, receiving and storing information via telecommunication devices.

Source: Wikipedia, http://en.wikipedia.org/wiki/Telematic Telematics Infrastructure Refers to the assembly of telecommunications and information-processing systems and services that offers a base for telematics applications.

Source: EUROPA - Europe's Information Society Thematic Portal, http://ec.europa.eu/information_society/index_en.htm Telework Telework may be broadly defined as work undertaken by an individual for an employer or client that is mostly performed at a location other than the traditional workplace, using information and communication technology. It can encompass a variety of working arrangements, including home-working; telecottages/telecentres; and working from satellite offices in different locations. Teleworkers may be company employees or selfemployed.

Source: European Foundation for the Improvement of Living and Working Conditions, http://www.eurofound.europa.eu/ewco/balance/telework/index.htm Template A design pattern that defines a structure to define series of phases, redefined in subclasses.

U UNCTAD - United Nations Conference on Trade and Development Established in 1964, UNCTAD promotes the development-friendly integration of developing countries into the world economy. UNCTAD has progressively evolved into an authoritative knowledge-based institution whose work aims to help shape current policy debates and thinking on development, with a particular focus on ensuring that domestic policies and international action are mutually supportive in bringing about sustainable development.

Source: UNCTAD, http://www.unctad.org/Templates/StartPage.aspintItemID=UNDP - United Nations Development Program UNDP is the UN's global development network, an organization advocating for change and connecting countries to knowledge, experience and resources to help people build a better life.

Official website: UNDP, http://www.undp.org UNESCO - United Nations Education Science Culture Organisation This specialized United Nations agency, founded in 1945, currently functions as a laboratory of ideas and a standard-setter to forge universal agreements on emerging ethical issues.

Official website: UNDP, http://www.unesco.org/ UNECA, United Nations Economic Commission for Africa The Economic Commission for Africa (ECA) was established by the Economic and Social Council (ECOSOC) of the United Nations (UN) in 1958 as one of the UN's five regional commissions. ECA's mandate is to promote the economic and social development of its member states, foster intra-regional integration, and promotes international cooperation for Africa's development. ECA's dual role as a regional arm of the UN, and as a part of the regional institutional landscape in Africa, positions it well to make unique contributions to member states' efforts to address their development challenges. Its strength derives from its role as the only UN agency mandated to operate at the regional and subregional levels to harness resources and bring them to bear on Africa's priorities.

Source: UNECA, http://www.uneca.org/aisi/ Universal Service Refers to a set of basic services that have to be made available at an affordable price to all users by public or private operators irrespective of the user's geographical location.

Usability The term used to denote the ease with which people can employ a particular tool or other human-made object in order to achieve a particular goal. Usability can also refer to the methods of measuring usability and the study of the principles behind an object's perceived efficiency or elegance. In human-computer interaction and computer science, usability usually refers to the elegance and clarity with which the interaction with a computer programme or a website is designed.

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