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Integration of the Expert Team...................................................................................................... Table 7. Elements for Analysis.................................................................................................................... iii. Index of Activities Activity 1. Verification lista: formulation phase.......................................................................................... Activity 2. List of conditioning factors identification and analysis............................................................ Activity 3. Verification list expert team........................................................................................................ Activity 4. Map of actors according the NISP development area............................................................... Activity 5. Tools for the diagnostic................................................................................................................ Activity 6. Historical Trends Survey............................................................................................................. Activity 7. Social and economic situation survey....................................................................................... Activity 8. Geographic survey..................................................................................................................... Activity 9. SWOT Method........................................................................................................................... Activity 10. Balance of obstacles and accelerating factors........................................................................ Activity 11. Indicative Timetable................................................................................................................ iv. Index of Examples Example 1. The Australian approach........................................................................................................... Example 2. The Icelandic experience with ICT policies.............................................................................. Example 3. The Kenya ICT action network................................................................................................. Example 4. Recommendation WSIS Action Plan........................................................................................ Example 5. The Arab Status involvement.................................................................................................... Example 6. Highlights from Latin America................................................................................................. Example 7. African Information Society Initiative...................................................................................... Example 8. Planning in Western Asia........................................................................................................... Example 9. i2010 - A European Information Society for growth and employment................................. Example 10. Turkey's case............................................................................................................................ Example 11. Kerala, India - A consolidated vision...................................................................................... Example 12. Asia and the Pacific.................................................................................................................. Example 13. NISP formulation in Central Asia........................................................................................... Example 14. Examples of ICT policies evaluation methods...................................................................... Example 15. E-Korea Vision 2006 implementation strategies.................................................................... Example 16. Actions implemented in Africa and Europe........................................................................... Example 17. Argentinas call for multistakeholder partners..................................................................... Example 18. Strategies of an expert team implementation in the Asia Pacific......................................... Example 20. Pakistan e-strategy................................................................................................................. Example 21. Albania ICT strategy.............................................................................................................. Example 22. Hungarys strategic planning in ePublic Administration................................................... Example 23. The Macedonian Strategy...................................................................................................... Example 24. eEurope 2005 Final Evaluation............................................................................................ Example 25. WEB-Based Survey on Electronic Public Services in Poland............................................. v. Index of Tips Tip 1. Factors which impact on the NISP dvelopment process................................................................. Tip 2. Factors to considerate the beginning of the NISP planning........................................................... Tip 3. The implementation actions differ in each policy or strategy........................................................ MODULE III GLOSSARY A Access to Information The right to access to publicly-funded information means that all information, including scientific and social research, that is produced with the support of public funds should be freely available to all. More broadly, access to information also refers to communities or individuals gaining access to information which was previously not available to them, as a result of access to information and communication technologies and/or the internet.

Source: APC Internet Rights Charter, http://www.apc.org/ Accessibility Accessibility is a general term used to describe the degree to which a system is usable by as many people as possible. In the context of the internet, accessibility refers to the design of web interfaces, content and applications which are accessible to all, including people with physical, sensory or cognitive disabilities, people with changing abilities due to aging, people who are not literate, people who speak minority languages and people with slow internet connections.

Source: Wikipedia, http://en.wikipedia.org/wiki/Accessibility; W3C Web Accessibility Initiative http://www.w3.org/WAI/intro/accessibility.php#terms; and APC Internet Rights Charter http://www.apc.org/ Accelerating Factors Accelerating factors are specific measures or actions taken at institutional and political level to overcome the obstacles in a given process. They imply coordinated operations, a kind of consensus among the diverse involved actors. Accelerating factors require financial investments, specialized human resources, communicational strategies, and training strategies.

Advocacy The act of pleading or arguing in favour of something, such as a cause, idea, or policy; it is an active support.

Source: The American Heritage Dictionaries on Answers.com, http://www.answers.com/advocacycat=biz-fin Agenda A list or program of things to be done or considered. See also Political Agenda. Source: Merriam Websters Online Dictionary, http://www.merriamwebster.com/dictionary/agenda).

Analytical Phase The Analytical Phase, also called Assessment, is the phase for strategic definitions, when the Experts Group will have to answer to questions on the general and sectoral goals of the initiated process. It is the feedback of the Diagnostic. The Analytical phase is also an exercise in which the Experts Group will have to define the necessary institutional transformations (such as the creation of a National Information Society Agency, or changes in the legislation) to reach the proposed Information Society model.

AISI - The African Information Society Initiative AISI is an action framework that has been the basis for information and communication activities in Africa since 1996. AISI is not about technology. It is about giving Africans the means to improve the quality of their lives and fight against poverty. The African Information Society Initiative aims at supporting and accelerating socio-economic development across the region. Driven by critical development imperatives, it focuses on priority strategies, programmes and projects which can assist in the sustainable build-up of an information society in African countries. This is in accordance with the regional integration goals of the Treaty establishing the African Economic Community, which foresaw the necessity of information networks and of regional databases, information sources and skills capacities.

Source: AISI, http://www.uneca.org/aisi/ ASEAN - Association of South-East Asian Nations ASEAN was established on August 8, 1967, in Bangkok by the five original member countries: Indonesia, Malaysia, Philippines, Singapore, and Thailand. Brunei Darussalam joined on January 8, 1984, Vietnam on July 28, 1995, Laos and Myanmar on July 23, 1997, and Cambodia on April 30, 1999.

Official website: http://www.asean.or.id/ Assessment The process of documenting (usually in measurable terms) knowledge, skills, attitudes and beliefs. Assessment can focus on one individual actor, a community, the institution, or the educational system as a whole.

Source: Wikipedia, http://en.wikipedia.org/wiki/Assessment APC - Association for Progressive Communications APC is an international network of civil society organisations dedicated to empowering and supporting groups and individuals working for peace, human rights, development and protection of the environment, through the strategic use of information and communication technologies (ICTs), including the Internet.

Source: Association for Progressive Communications, http://www.apc.org/ B Beneficiaries A beneficiary in the broadest sense is a natural person or other legal entity who receives money or other benefits from a benefactor. In this guide, it is important to identify the beneficiaries because that will indicate how one want the benefits divided.

Source: Wikipedia, http://en.wikipedia.org/wiki/Heir C Capacity-building Capacity-building should be understood as a whole range of ideas, approaches and development interventions rather than a single concept. It goes from purely technical input (e.g. training) via organisational development (focusing on an organisations systems and physical assets, but also on its people, its culture and its ability to plan for the future) and institutional development (the strengthening of links and development of the environments within which organisations exist) to a broader process involving individuals and communities in poor countries, strengthening and building their understanding and knowledge of their own needs, entitlements and rights, and enabling them to organise themselves to respond to this understanding.

Source: "Capacity building: A buzz word or an aid to understanding" by Ben Green and Mike Battcock, in Developments Magazine, 2001. Available at http://www.developments.org.uk/ Civil Society Civil society commonly embraces a diversity of spaces, actors and institutional forms, varying in their degree of formality, autonomy and power. Civil societies are often populated by organisations such as registered charities, development non-governmental organisations, community groups, women's organisations, faith-based organisations, professional associations, trades unions, self-help groups, social movements, business associations, coalitions and advocacy groups.

Source: "What is civil society", initial working definition adopted by the Centre for Civil Society at the London School of Economics, http://www.lse.ac.uk/collections/CCS/what_is_civil_society.htm Cultural and Linguistic Diversity The WSIS Plan of Action states that cultural and linguistic diversity, while stimulating respect for cultural identity, traditions and religions, is essential to the development of an information society based on the dialogue among cultures and regional and international cooperation and an important factor for sustainable development. Websites, online tools and software are dominated by the use of Latin script. This effects the development of local content in non-Latin languages and impedes the possibility of intercultural content exchange.

Source: Action line C8 of the WSIS Plan of Action http://portal.unesco.org/ci/en/ev.phpURL_ID=15927&URL_DO=DO_TOPIC&URL_SECTION=201.html; and APC Internet Rights Charter, http://www.apc.org/ Creative Commons Creative Commons is a nonprofit corporation dedicated to making it easier for people to share and build upon the work of others, consistent with the rules of copyright. It provides free licenses and other legal tools to mark creative work with the freedom the creator wants it to carry, so others can share, remix, use commercially, or any combination thereof.

Source: Creative Commons website, http://creativecommons.org/ Community There are a number of ways of defining communities and together they make up the interconnected systems of society. Some approaches include: geographic communities (such as suburbs or towns that are often referred to as "the local communities");

communities of interest, identity, or circumstance (such as the business and its various industry sectors and the research communities); the non-profit and voluntary sectors, which are also known as the community sector; ethnic and cultural communities;

communities of interest such as those for hobbies, sports or politics; imagine communities (a concept coined by Benedict Anderson which states that a nation is a community socially constructed, which is to say imagined by the people who perceive themselves as part of that group); and communities of circumstance, such as youth, parenthood, senior citizens or the disabled; among other perceptions.

Connectivity The ability to use an electronic network in order to send and receive information between any locations, devices or business services.

Convergence Term applied to the way in which computing, telecommunications and television are moving towards a common technological basis characterized by the use of digital systems.

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